@misc{ais_repository_3985,
  title = {Mengelola Kualitas Layanan Perbankan},
  author = {Ikatan Bankir Indonesia},
  year = {2025},
  publisher = {Gramedia Pustaka Utama},
  howpublished = {Repository AIS},
  note = {oai:ais:library-item:2842}
}